Chandigarh Police launched 12 November two citizen-focused initiatives — the QR code-based Citizen Review Service and Cyber Awareness Kiosks — during an event at the Multipurpose Hall, UT Secretariat. Punjab Governor and Chandigarh Administrator Gulab Chand Kataria attended as the chief guest, joined by senior officials from the Chandigarh Administration and members of Samavesh advisory committees.
These initiatives, introduced by SSP Kanwardeep Kaur, mark significant steps toward improving police transparency and public cyber safety. DGP Surendra Singh Yadav welcomed the chief guest and dignitaries, thanking Kataria for his support in bringing these citizen-centric services to Chandigarh.
The Citizen Review Service is designed to gather public feedback on police interactions through an easy-to-use QR code system. Citizens visiting police stations, Samavesh centres, police headquarters, and traffic lines can scan a QR code to rate their experience on factors such as police behaviour, response time, station cleanliness, honesty, and accessibility. This feedback will be collected monthly to rank police stations, with the results displayed on the Chandigarh Police website, promoting transparency and highlighting top-performing stations.
The initiative empowers citizens to voice their experiences directly, allowing police to identify areas for improvement and validate service quality.
The Cyber Awareness Kiosks focus on educating the public about cyber safety in an increasingly digital world.
Strategically positioned in high-traffic areas such as Sector-17 Plaza, Sukhna Lake, and Elante Mall, these kiosks offer resources on cyber safety, including updates on recent cybercrime trends, practical tips for secure online behavior, and contact information for reporting cyber incidents. Through interactive modules, visitors can learn how to protect themselves from online threats such as phishing, identity theft, and online scams. The kiosks provide an accessible means for citizens to stay informed on cyber threats, helping them navigate the digital world safely.
In his address, Kataria lauded Chandigarh Police for these “innovative, citizen-friendly” measures and their ongoing commitment to digital and community-oriented initiatives, such as eFIR, eBeat/eSathi, and Cyber Swachhta Mission, which bring police services closer to the public. SP (Headquarters) Ketan Bansal delivered the vote of thanks, expressing gratitude to Kataria and other officials for their support in launching these initiatives.
